Privacy Policy

WebHouz (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business name when you submit an enquiry or quote request.
• Project details: information you provide about your website project, business, and requirements.
• Usage data: anonymised analytics data about how visitors interact with our website, collected via Google Analytics 4.
• Communications: records of correspondence when you contact us by email or via our contact form.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for web development services.
• Deliver and manage contracted web development projects.
• Send project updates, invoices, and related communications.
• Improve our website and services using anonymised analytics.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers: third-party tools that assist us in operating our business (e.g. project management, accounting, cloud hosting). These providers are bound by confidentiality obligations.
• Analytics: Google Analytics 4 processes anonymised usage data subject to Google’s privacy policy.
• Legal requirements: when required by law, court order, or government authority.

4. Data Storage and Security

Your personal information is stored securely on Australian and international servers with appropriate technical and organisational safeguards. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use our site. We use Google Analytics 4 to collect anonymised usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at hello@webhouz.com.au.

We will respond to access and correction requests within 30 days. In some circumstances we may decline a request, in which case we will provide written reasons.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at hello@webhouz.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL with the date of last update noted at the top of the page.

9. Contact Us

For any privacy-related questions or requests, please contact us: